QuestionsCategory: Web MarketingHow to deal with negative reviews on website?
Naziya asked 2 years ago
1 Answers
Luna answered 2 years ago

Negative online reviews can have negative impact on your business. After getting negative reviews you need to be more aware than ever of what customers are saying about them online. negative online reviews don’t have to result in lost business. Instead, turn them into an opportunity to attract more customers.
Here I am going to include some tips to deal with negative reviews:

  1. Respond quickly: People expect a quick response. It is important to deal with negative reviews promptly before they escalate and more potential customers read the review.
  2. Be professional &polite: Be professional don’t personally react to a negative review. Respond in a polite, professional manner and don’t blame other people for the problem or create excuses. 
  3. Take the issue offline: After acknowledging the problem, offer to handle the matter off-line, out of public view. Provide your email or contact details so you can discuss and resolve the matter.
  4. Encourage your happy customers to write reviews: You can encourage customers who are happy with your product or service to write a review. Be careful not to influence them by asking that they leave only positive reviews.
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